How long will it take to receive my order?
Once we received your order, it will be on it's way to you within 1 business day even if it is personalized.
Once dispatched, you'll receive a tracking number and transit times are the following:
Spain: 24h
Europe & UK: 2-5 days
US & Canada: 2-3 days
Everywhere else: 3-7 days
Additional factors such as distance, customs, natural disasters may cause further postal delays. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement.
Please reach out to contact@emporizen.com for additional assistance in this matter.
What locations do you ship to?
Lucky for you, we are currently offering free & fast worldwide shipping on every order, so it will reach any place in the earth!
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse.
However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in € with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office.
Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
