Warranty Information

We offer a free 1-year warranty on all our items, ensuring they are free from material and workmanship defects.

 

Coverage

Our 1-year warranty covers:

• Manufacturing defects
• Workmanship defects
• Material defects

 

Duration

This warranty is valid for one year after receiving your item.

 

Exclusions

The following are not covered under this warranty:

• Damage caused by misuse, abuse, or accidents
• Normal wear and tear
• Unauthorized repairs or modifications
• Consumable parts such as batteries

 

Claim Process

To file a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer support at contact@emporiumwoods.com/+34600423396.
2. Provide Details: Include your order number, description of the defect, and any relevant photos.
3. Return Instructions: We will provide you with return instructions and a prepaid shipping label.
4. Inspection: Upon receiving the item, our team will inspect the defect.
5. Resolution: We will repair, replace, or refund the item based on the inspection results.

 

Additional Information

For more details on our warranty and return policies, please visit our Returns and Refunds Policy.