Shipping policy
How long will it take to receive my order?
Once we receive your order, it will be dispatched within 1 business day, even if your item is personalized.
Once your order has been dispatched, you will receive a tracking number. Estimated transit times are:
Spain (Mainland, Balearic Islands & Canary Islands) & Portugal: 24-48h
Europe & UK: 2-5 days
USA, Canada, Australia, & everywhere else: 5-10 days
Please note that these are estimated delivery times and may vary depending on the destination. Additional delays may occur due to customs procedures, weather conditions, natural disasters, or other circumstances beyond our control.
All orders are shipped with tracking and shipping insurance. If your package is lost or does not arrive, please contact us at contact@emporizen.com and we will work with you to resolve the issue through a replacement or refund, as applicable.
What locations do you ship to?
We currently offer free worldwide shipping on every order.
Will I receive a tracking number for my package?
Yes. Once your order has been dispatched, we will send you a tracking number so you can follow its progress.
Please note that tracking information may take some time to become available after dispatch. Delays may occasionally occur due to postal services or customs inspections.
What do I do if my order is lost in transit?
All orders are shipped with tracking and insurance.
If your order is lost in transit, held by customs, or returned to us, please contact us at contact@emporizen.com. We will investigate the situation with the shipping carrier and do our best to resolve it as quickly as possible.
Where applicable, we will provide a replacement with priority shipping and full tracking or issue a full refund.
Are there any customs fees or import taxes?
European Union: All applicable taxes are included in the price paid at checkout. You will not be required to pay additional VAT or taxes upon delivery. As orders are shipped from Spain, there are no customs duties or import duties for deliveries within the European Union.
United Kingdom & rest of the world: All applicable taxes are included in the price paid at checkout. However, depending on your country of destination and local regulations, customs duties, import duties, or other customs-related fees may apply upon delivery. Any such charges imposed by the destination country are the responsibility of the customer and are not included in our free shipping service.
Emporizen is not responsible for delays caused by customs authorities. If you have questions about possible customs charges, we recommend contacting your local customs office before placing your order.
Extended Delays
In some cases, delivery may take longer than the estimated transit times stated above due to circumstances beyond our control.
If your order is significantly delayed, please contact us at contact@emporizen.com and we will be happy to assist you and work with the carrier to resolve the situation whenever possible.