Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund or exchange.

Return shipping is free worldwide.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that personalized items are non-returnable and non-refundable unless they arrive faulty, damaged, or incorrect.

For customers in the European Union, this policy includes the applicable legal right of withdrawal for online purchases.

To start a return, please contact us at contact@emporizen.com.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide a suitable solution.

In these cases, Emporizen will cover the return shipping costs.

Exchanges

If you would like to exchange your item for another model, the fastest way is to return the original item and, once the return has been accepted, place a new order for the item you would like.

Personalized items cannot be exchanged, unless they arrive faulty, damaged, or incorrect.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@emporizen.com.