Question 1

How long will it take to receive my order?

Accepted Answer

Once we received your order, it will be on it's way to you within 1 business day even if it is personalized.Once dispatched, you'll receive a tracking code and transit times are the following:Spain: 24hEurope & UK: 2-5 daysUS & Canada: 2-3 daysEverywhere else: 3-7 days

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page with the tracking number you have received by email : https://emporizen.com/tools/track-order

Question 3

How much is shipping?

Accepted Answer

Shipping is 100% free, no matter where you are, and transit times are the following:Spain: 24-48hEurope & UK: 2-5 daysEverywhere else: 5-10 days

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page: https://emporizen.com/tools/track-orderIf you still need help, please contact us here: https://emporizen.com/pages/contact-us

Question 5

What is your return policy?

Accepted Answer

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To start a return, you can contact us at contact@emporizen.comFor additional info, please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

Yes, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. See detailed policy here.

Question 7

Can I return a personalized item?

Accepted Answer

Unfortunately, we don’t accept returns on personalized items unless they arrive damaged or with a mistake.

Question 8

How do I request an exchange or return?

Accepted Answer

Just email us at contact@emporizen.com with your order number and reason. We'll guide you through the process.

Question 9

Can I adjust the watch to my wrist?

Accepted Answer

Yes. Our wooden watches come with instructions and a link removal tool to easily adjust the strap size by yourself.

Question 10

Can my watch be engraved?

Accepted Answer

Yes! Our watches offer custom engraving on the backplate, perfect for gifts or special moments.Just:Go to the watch you want to personalizePress the button “Add Engraving”Enter your textSelect your font (e.g. Open Sans)Add to cart & checkout📝 For quartz models, you can also choose the option to upload a photo, design or handwriting.

Question 11

What type of wood do you use?

Accepted Answer

We use a variety of natural woods like bamboo, ebony, sandalwood, walnut and olive wood, always sustainably sourced.

Question 12

Are Emporizen watches water proof?

Accepted Answer

Our watches are splashproof but not waterproof, so a little rain won't harm them.Please avoid wearing them while swimming or showering, as the warranty does not cover water damage.

Question 13

How do I keep my wood watch in perfect condition?

Accepted Answer

Clean it regularly with a soft, dry cloth to remove any dust or moisture.Avoid exposure to water, extreme temperatures and harsh chemicals.Occasionally, apply a small amount of natural oil, to keep the wood conditioned and prevent it from drying out.

Question 14

What type of metal is used for the clasp of the watch?

Accepted Answer

The type of metal used for the clasp of your Emporizen watch is stainless steel.

Question 15

Do you offer corporate customization and pricing?

Accepted Answer

Yes! We offer special pricing for bulk orders and custom engraving for corporate gifts, including your company logo, a message, or design on the backplate. Interested? Contact us for a personalized quote.

Question 16

Do you offer a warranty?

Accepted Answer

Yes we do, all our watches come with a 2-year warranty covering manufacturing defects. If you experience any issues, just reach out and we’ll be happy to help.

Question 17

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other secure local payment options.,

Question 18

Is it safe to order from Emporizen?

Accepted Answer

Absolutely. Our website uses encrypted and secure payment gateways to keep your data protected.

Question 19

Is VAT included in the prices shown?

Accepted Answer

Yes, all prices on our website include VAT where applicable.For orders shipped outside the EU, local import duties, taxes, or customs fees may apply. These are the buyer's responsibility. If you're unsure about potential charges, we recommend contacting your local customs office.

Question 20

What makes Emporizen sustainable?

Accepted Answer

Our accessories are mainly made from FSC-Certified wood, and our packaging is crafted of 100% natural bamboo, minimizing the use of plastic plastic.In addition, we plant 1 tree for ervery item you purchase through our partnership with Tree-Nation and we partner with environmentally conscious suppliers.

Question 21

Do you plant 1 tree with every order?

Accepted Answer

Yes! 🌱 For every item sold, we plant 1 tree through our partnership with Tree Nation. You'll receive a personal link with the certificate and exact location of your planted trees.

Question 22

Where are the trees planted?

Accepted Answer

Trees are planted in reforestation projects across Africa, including Kenya, Madagascar, Tanzania... Your planting certificate will show the exact project.

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