How long will it take to receive my order?

Typically, it takes 4-10 days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page with the tracking number you have received by email : https://emporizen.com/tools/track-order

Do you ship internationally?

Yes, we offer free worldwide shipping that typically takes 4-10 days to arrive.

How much is shipping?

Shipping is 100% free, no matter where you are. No hidden fees at checkout.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page: https://emporizen.com/tools/track-orderIf you still need help, please contact us here: https://emporizen.com/pages/contact-us

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To start a return, you can contact us at contact@emporizen.comFor additional info, please check our return/refund/exchange policy here.

Can I exchange an item?

Yes, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. See detailed policy here.

Can I return a personalized item?

Unfortunately, we don’t accept returns on personalized items unless they arrive damaged or with a mistake.

How do I request an exchange or return?

Just email us at contact@emporizen.com with your order number and reason. We'll guide you through the process.

Can I adjust the watch to my wrist?

Yes. Our wooden watches come with instructions and a link removal tool to easily adjust the strap size by yourself.

Can my watch be engraved?

Yes! Our watches offer custom engraving on the backplate, perfect for gifts or special moments.Just:Go to the watch you want to personalizeCheck the box “Add Engraving”Enter your text (up to 150 characters)Select your font (e.g. Open Sans)Add to cart & checkout📝 For quartz models, you can also choose the option to upload a design or handwriting.

What type of wood do you use?

We use a variety of natural woods like bamboo, ebony, sandalwood, walnut and olive wood, always sustainably sourced.

Are Emporizen watches water proof?

Our watches are splashproof but not waterproof, so a little rain won't harm them.Please avoid wearing them while swimming or showering, as the warranty does not cover water damage.

How do I keep my wood watch in perfect condition?

Clean it regularly with a soft, dry cloth to remove any dust or moisture.Avoid exposure to water, extreme temperatures and harsh chemicals.Occasionally, apply a small amount of natural oil, to keep the wood conditioned and prevent it from drying out.

What type of metal is used for the clasp of the watch?

The type of metal used for the clasp of your Emporizen watch is stainless steel.

Do you offer corporate customization and pricing?

Yes! We offer special pricing for bulk orders and custom engraving for corporate gifts, including your company logo, a message, or design on the backplate. Interested? Contact us for a personalized quote.

Do you offer a warranty?

Yes we do, all our watches come with a 2-year warranty covering manufacturing defects. If you experience any issues, just reach out and we’ll be happy to help.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other secure local payment options.,

Is it safe to order from Emporizen?

Absolutely. Our website uses encrypted and secure payment gateways to keep your data protected.

Is VAT included in the prices shown?

Yes, all prices on our website include VAT where applicable.For orders shipped outside the EU, local import duties, taxes, or customs fees may apply. These are the buyer's responsibility. If you're unsure about potential charges, we recommend contacting your local customs office.

What makes Emporizen sustainable?

Our packaging products are made from natural, eco-friendly materials like sustainably sourced wood. In addition, we plant 1 tree for ervery item you purchase and we partner with environmentally conscious suppliers.

Do you plant 1 tree with every order?

Yes! 🌱 For every item sold, we plant 1 tree through our partnership with Tree Nation. You'll receive a personal link with the certificate and exact location of your planted trees.

Where are the trees planted?

Trees are planted in reforestation projects across Africa, including Kenya, Madagascar, Tanzania... Your planting certificate will show the exact project.

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